Frequently Asked Questions
Shipping & Returns
Yes, we are proud to offer international shipping to over 65 countries, duty-free. Please see our shipping information for more details!
Orders are shipped duty-free, meaning you will not pay any additional customs fees.
For our customers in the USA:
We understand the concerns about new tariffs introduced by the current administration. To ensure a smooth and seamless shipping experience, we’re covering the cost of these fees for you—so you won’t see any surprise charges at checkout or upon delivery.
When your order ships, it begins with “first-mile shipping”, where the package is handed off to a logistics carrier that prepares it for transport. During this stage, tracking information is created and shared with USPS or another “last-mile carrier” (the carrier responsible for delivering the package to your doorstep).
It may take a few days for the last-mile carrier to officially scan and receive the package into their system, which can cause a delay in tracking updates.
Rest assured, your order is on its way! Once the last-mile carrier scans it, you’ll see updates through your tracking link.
It is important to ensure that your shipping address is accurate and complete when placing an order. If you need to change the shipping address after your order has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped, however we may not be able to support your request.
As our team works hard to maintain our promised fulfillment times, once your order has been placed we have already begun processing it and cannot be canceled. We encourage you to carefully review your order prior to completing your purchase.
If you have any questions about your order, please contact support@kokorokatana.com and we're happy to help.
We offer a 30 day guarantee on all our katanas! For more information on returns and exchanges, read our Return Policy.
Depending on availability, we sometimes ship items in your order separately.
Navigate to our order tracking page in the menu and enter your order information. If your order was separated into multiple shipments, you will see your order number with a "F1, F2, F3, etc" suffix. Click on each shipment to view the relevant tracking info.
If all packages have arrived, and you are missing items, please contact us at support@kokorokatana.com with your order number and the details within 48 hours of receiving the package. Depending on inventory and stock, we may ship products separately. In this case, you will receive separate shipping confirmation emails containing the tracking number for each package. We will cover the shipping costs for any missing or incomplete items. If we are unable to provide a replacement, we will issue a refund for the missing or incomplete items.
Products
No, the blades on our Katanas are made from a high-quality unsharpened steel alloy, ensuring they are safe to handle and carry without any risk of injury.
Nope! These blades are for display and collecting, not for slicing and dicing. They’ll look amazing on your wall, but if you’re looking to cut watermelons in half with a single swing… this isn’t the way.
Our Katanas are crafted step by step from the design process to manufacturing with meticulous attention to detail. We work with skilled artisans and use high-quality materials to ensure each katana captures the essence of the design's source material, while maintaining a perfect size for collection and everyday use. As each katana is hand painted, minor cosmetic inconsistencies can be expected.
Short answer: Yes, with exceptions!
As we are dedicated to keeping our offerings fresh and exciting, we regularly introduce new designs and collections inspired by different anime series. While we work diligently to restock our most popular katanas, some will be notated as "Limited" which means once they are sold out - they won't come back!
Stay connected with us on our website and social media channels to be the first to know about our latest releases!
The pop-up buttons on our katanas are designed for durability and longevity. They have been carefully engineered to provide a satisfying and reliable fidget experience.
We take pride in the quality of our products. Our Katanas are guaranteed for 30 days or your money back. If you encounter any issues, please get in touch with our support team at support@kokorokatana.com, and we'll be happy to assist you.
About us
Good question! We began this journey in early 2023, and wanted to provide quality anime collectibles to our friends & family. As we've expanded, we've been fortunate to be able to use our success to design many exclusive custom katanas that cannot be found anywhere else.
Our passion at Kokoro Katana is to constantly bring the newest designs to anime fans. We're confident that you'll always find something new to add to your collection when you shop with us!
PSSST! We love listening to suggestions for future designs from the community. Drop us a message in our chat box or DM us on any of our socials to let us know what swords you'd like to see next!